The higher the priority of your ticket the faster our support team will evaluate and take the necessary steps to deal with your ticket. When a customer requests support the system creates a ticket and gives it a priority based on the customer’s support level. This means that if a customer with Support level 2 submits a ticket all the previous tickets will be pushed back to the queue. Tickets with the same priority are served with ticket submission date priority.
| Regular | 60€ / hour |
| Weekends and every day after 18:00 | 80€ / hour |
| Holidays | 100€ / hour |
With a monthly contract 100 € / month that includes 3 hours per month. If the support time exceeds the 3 hours the cost for each extra hour is 40€ or 60€ in cases of holidays and/or after 00:00. Support hours are not transferable either to another customer or to the following month. The minimum contract period is 12 months.
The observers will learn how to use the application for communicating with your contacts and inside your business either for member to member communication or member to business communication. Finally, they will acquire all the necessary information so that they can instruct the contacts on how to communicate with your company through the application or through an email message.
The observers will learn the concept of tasks and task groups and how they connect to your business. Moreover, they will learn how to use the tasks and how to create task group templates. Finally, they will learn how to create workflows in the application.
The observers will learn how to create and alter your business’s supplied services (products and services) and their features. Furthermore, they will learn how to assign an instance of a supplied service to a contact with any connected and needed details. Finally, they will learn how to create reports.
The observers will learn how to use the filemanager of the application. How the versioning system of the filemanager works and the advantages of it. They will also learn the ACL system and how to upload and download files.
The observers will learn the main concept of the application which is the contact. How to add new contacts and their details. How to search and edit contacts. What are the related concepts inside a contact like contact type and template. What are the dynamic fields and how to use them. Finally, they will learn how to connect one or more contacts.
The observers will familiarize themselves with the interface of the application for their everyday work. They will learn where they can find their messages and tasks. They will learn how to create other members and how to manage them. Finally, they will learn some HR features of the application.
The observers will familiarize themselves with the concepts of calendar events and service groups. They will learn how and why to use these concepts.
