Our services



If you require any of the following services do not hesitate to contact our support team by clicking on the corresponding link.

Application support

Our application support services are provided via email and via the messaging system of our craad instance, the customer sends an email or a craad message and our support team takes the appropriate steps to provide the required help as soon as possible. The aforementioned services apply the application only and not the hardware.

Server support

Our server support services are provided via email and via the messaging system of our craad instance, the customer sends an email or a craad message and our support team takes the appropriate steps to provide the required help as soon as possible. The server support allows us to help you with the computer you have installed the application on, even with the initial installation process of the application. This service is performed only remotely through ssh or VNC. Applications like teamviewer or any admin are not supported.

Support level 1 [Request Support]

Regular60€ / hour
Weekends and every day after 00:0080€ / hour
Holidays100€ / hour

Support level 2 [Request Support]

With a monthly contract 100 € / month that includes 3 hours per month. If the support time exceeds the 3 hours the cost for each extra hour is 40€ or 60€ in cases of holidays and/or after 00:00. Support hours are not transferable either to another customer or to the following month. The minimum contract period is 12 months.

Consulting

Sometimes it is very difficult to integrate a new application to your business process because the process seems too complex or you can provide multiple solutions for the same problem. Our consulting services were created to help you with this difficult process. On account of health issues (covid-19) our consulting services will only be performed through skype, zoom or slack. The consulting services start out at as low as 30€ / hour.

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Personal training

Personal training can help your employees by reducing their learning curve dramatically. Our training services are performed through skype. To have the best result the training sessions are performed on a one to one basis. The training service has specific topics however, you also may ask for targeted training, like training for the IT personnel of your business.

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Lessons

Do you have questions about features or pricing?